Terms and Conditions

These Terms and Conditions (hereinafter referred to as "the Terms") govern your use of Cat and Monkey (hereinafter referred to as "the Store") and the purchase of products available on the Store. By accessing and using the Store, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use the Store.

General

1.1 The Store is operated by Cat and Monkey Ltd a company registered in England and Wales, with the registered number of 13444356.
1.2 The Store provides an online platform for the sale of clothing.
1.3 The Store reserves the right to modify, update, or discontinue any part of the Store or these Terms without prior notice.

Product Information

2.1 The Store aims to provide accurate and up-to-date product information, including descriptions, prices, sizes, colours, and availability. However, the Store does not guarantee the accuracy or completeness of such information.
2.2 The images of products on the Store are for illustrative purposes only. Actual products may vary in appearance.
2.3 The Store reserves the right to limit the quantity of products purchased by a customer and to refuse or cancel any order at its discretion.

Pricing and Payments

3.1 All prices displayed on the Store are in Great British Pounds (£) and are inclusive of applicable taxes, unless otherwise stated.
3.2 The Store accepts various payment methods, as indicated during the checkout process. You agree to provide accurate and complete payment information.
3.3 Payment transactions are processed by third-party payment processors. The Store does not store or have access to your payment card details.
3.4 The Store reserves the right to change prices and payment methods at any time without prior notice.

Orders and Shipping

4.1 By placing an order on the Store, you are making an offer to purchase the selected products subject to these Terms.
4.2 The Store will send you an order confirmation email upon receipt of your order. This email does not constitute acceptance of your order.
4.3 Acceptance of your order and the formation of a contract between you and the Store will occur when full payment has been received.
4.4 The Store aims to process and ship orders within a reasonable time frame as stated within the delivery information of the product. Delivery times may vary depending on quantity and supplier workload.
4.5 The risk of loss or damage to the products passes to you upon delivery.

Returns and Refunds

5.1 The Store accepts returns and provides refunds or exchanges in accordance with its Return Policy, which is available on the Store's website (see further below on this page for policy).
5.2 To initiate a return, you must follow the instructions provided in the Return Policy and obtain a Return Authorization Number, if applicable.
5.3 The Store reserves the right to refuse returns or refunds if the products are not returned in their original condition, damaged, or if the Return Policy is not followed.

Intellectual Property

6.1 All content on the Store, including text, graphics, logos, and images, is the property of the Store or its licensors and is protected by intellectual property laws.
6.2 You may not reproduce, modify, distribute, or display any part of the Store's content without prior written consent from the Cat and Monkey Ltd.

Limitation of Liability

7.1 The Store shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the Store or the purchase of products, including but not limited to loss of profits, data, or goodwill.
7.2 The Store's liability for any claim arising out of these Terms or the purchase of products shall not exceed the total amount paid by you for the respective products.

Governing Law and Jurisdiction

8.1
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

9.1 If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

Entire Agreement

10.1 These Terms constitute the entire agreement between you and the Store regarding your use of the Store and the purchase of products, superseding any prior agreements or understandings.

By using the Store, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.

Returns Policy

Returns Eligibility

Returns are accepted only for items that are missing, damaged, or incorrect.

To be eligible for a return, you must notify us within 48 hours of receiving the order about any missing, damaged, or incorrect items.

Returns Procedure

If you have received an order with missing, damaged, or incorrect items, please contact us via art@catandmonkey.co.uk within 48 hours of delivery. We will guide you through the returns process.

Provide detailed information about the missing, damaged, or incorrect items, along with relevant photographs as proof, if applicable.

Inspection and Resolution

We will review the provided information and, if deemed eligible, arrange for a resolution such as replacements for missing or damaged items or corrections for incorrect items.
Replacements will be processed promptly, subject to product availability.

Non-Returnable Items

Unless the items are missing, damaged, or incorrect, all sales are final, and we do not offer refunds or accept returns for any other reasons, including but not limited to change of mind or design preferences.

Damaged or Incorrect Orders

In the unlikely event that you receive damaged items or an incorrect order, please notify us within 48 hours of delivery. We will address the issue promptly and arrange for replacements or corrections.

Change of Mind

Please carefully review your order before finalising it, as we cannot accept returns or provide refunds for items due to a change of mind or design preferences after the order has been placed.

Disputes and Exceptions

If there are any disputes regarding the eligibility of a return or the condition of the items, our decision will be final. Exceptions to our policy may be made only in extraordinary circumstances and at our sole discretion.

By placing an order with our Store, you acknowledge that you have read and agreed to this Returns Policy. If you have any questions or concerns, please don't hesitate to contact our customer support team.